F.A.Q.
Answers to your questions, and if you can’t find it, don’t hesitate to contact us
Where exactly is Hotel Neapolis located?
The hotel is located at Via Francesco del Giudice 13, in the monumental Pietrasanta complex, in the heart of the historic center of Naples. We are located where the temple of Artemis once stood, just a few meters from the decumanus major (Via dei Tribunali).
Is it easy to reach the hotel from the airport?
From Capodichino Airport:
- By cab: 40 minutes, fixed rate €30
- By Alibus + Metro Line 1: Piazza Dante stop, then 5 minutes on foot
- By car: 20 km, follow signs to city center
How do I get to the hotel from Central Station?
From Naples Central:
- Metro Line 1 to Piazza Dante (5 stops), then 500 meters walk
- Cab: 25 minutes, about €20
- Walking: 15 minutes through the historic center
How do I get to the hotel from the Port?
Walking (15 minutes): The port can be easily reached on foot! A pleasant 15-minute walk through the heart of ancient Naples, walking down Via Medina and back up to the historic center.
By subway (10 minutes):
- From Metro Station “City Hall” (right at the port)
- Take Metro Line 1 towards Piscinola
- Get off at “Dante” (1 stop)
- From Piazza Dante, 5-minute walk to Port’Alba-Via dei Tribunali
- The hotel is at 13 Francesco del Giudice St.
By bus:
- From Town Hall Square-Medina Street
- Bus line 201 to Piazza Dante
- Then 5 minutes walk towards Port’Alba-Via dei Tribunali
By cab:
- Duration: about 20 minutes
- Approximate cost: 20-25 euros
The historic center is ZTL. How do I do that with the car?
We offer secure paid indoor parking (an absolute rarity in the historic center!) with authorized access to the ZTL. Reservation required along with the room. At check-in we provide license plate number for automatic authorization.
What types of rooms do you have?
- Single: 15 sqm with balcony
- Doubles: 20-25 sqm, double or twin beds
- Triple: 25 square meters for families
- Quadruple: 25 sqm, multiple configurations
All rooms have balcony or window, private bathroom with shower, air conditioning, free Wi-Fi.
Are the rooms quiet despite the central location?
Yes! Despite being in the heart of the historic center, our rooms overlook the inner courtyards of the Pietrasanta complex, providing tranquility at night. Many have views of the medieval bell tower.
Do you accept children?
Absolutely! We offer:
- Free cribs for children 0-3 years old
- Bunk beds in family rooms (kids love them!).
- Breakfast with celiac products always available
- Staff experienced in family hospitality
What is the Water Museum?
It is the first Water Museum in the historic center, located in the ancient Greco-Roman cisterns under the Pietrasanta Basilica. Our guests gain access at a discounted rate and exclusive guided tours.
Is parking really that rare?
Yes! In the historic center of Naples there are very few guarded parking lots. Ours is:
- For a fee, indoors and guarded 24h
- With automatic ZTL authorization
- 150 meters from the hotel
- Reservations required (limited seating)
How is the breakfast?
Authentic Neapolitan artisan breakfast:
- Freshly brewed espresso and cappuccinos
- Sweets made completely by hand: pastries, sfogliatelle, babas, tortani
- Gluten-free products always available
- Hours: 7:30-10:00 a.m. (can be anticipated upon request)
Do you have a restaurant?
No, but we have an agreement with the Locanda del Grifo, a gourmet restaurant that offers refined Neapolitan cuisine. Our guests have preferential rates for a la carte dinners or half-board formula.
What can I visit on foot from the hotel?
In 5-10 minutes you reach:
- Cathedral and Chapel of the Treasure of San Gennaro
- Spaccanapoli and San Gregorio Armeno
- Complex of San Lorenzo Maggiore with Greco-Roman excavations
- Sansevero Chapel (Veiled Christ)
- Via dei Tribunali (decumanus major)
How can I make a reservation?
- BOOK button: top of site for immediate availability
- WhatsApp: +39 327 8070096 (immediate response)
- Phone: 081 442 0815 (24h reception)
What payment methods do you accept?
Cash, credit/debit cards, bank transfer.
How much is the tourist tax?
€4.50 per person per night for guests over 14 years old, payable at check-out. It is not included in the room rate.
Do you have Wi-Fi?
Free Wi-Fi throughout the hotel, front desk with computers available to guests.
Are animals allowed?
We accept small animals by prior arrangement.
What hours does the front desk have?
24-hour front desk with multilingual staff. Room service available 12 hours a day.
Do you offer laundry service?
Yes, laundry and ironing service for a fee. Iron and ironing board available free of charge at reception.
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